Frequently Asked Questions

Our lead time for dispatching products is 1-3 business days from the date of your order. Once dispatched, the estimated shipping time for your items is 3-10 business days, depending on your location and the shipping method selected. We strive to provide a tracking number within 24 hours of shipping, allowing you to monitor your order’s journey to your doorstep.

Yes, Folk Forge is committed to your satisfaction. We offer a hassle-free 30-day return policy from the date of your purchase. If for any reason you’re not completely satisfied with your item, you can return it within this period for a full refund of the item cost and the original shipping fees. While we cover the original shipping fees, the cost of return shipping will be the responsibility of the buyer. For items that are damaged or defective, we can provide a replacement free of charge, provided that proof of damage is submitted in picture or video format.

When purchasing within Canada or the United States, there are no customs fees. However, if you’re an international buyer or purchasing from Mexico, please be aware that customs fees may apply depending on your local jurisdiction. These fees are typically related to the import and brokerage process and are the responsibility of the buyer. We recommend consulting your local customs office for detailed information about potential charges to avoid any unexpected costs upon the arrival of your order.

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